Appointments
Due to high customer volume, we are temporarily serving walk-in guests only and are unable to accept appointments. We sincerely appreciate your patience and understanding.
Returns or Refunds
All sales are final. We do not issue refunds on services or gift certificates. Report nail issues within 48 hours; approved complimentary repairs must be completed within 7 days. Repairs cover application issues only and do not include color, design or shape changes. Damage caused by force, biting, picking or home filing is not covered. Please tell the manager during your service if you are unhappy; once you leave the salon, services are accepted as-is.
Length & Shape Charges
Specialized shapes incur an additional shaping fee. Length charges range from $5 to $30 based on nail length, material and time. Length and shaping charges may also apply to acrylic refills when nails require trimming, reshaping or structural correction.
Gift Certificates
Gift certificates are non-refundable, valid for one year from purchase, and may only be used for salon services. They cannot be exchanged for cash or used to purchase another gift certificate.
Personal Belongings
Bag hangers are available at each station. Guests remain responsible for personal belongings; U.S Nails & Spa is not responsible for lost, misplaced or damaged items.
Salon Etiquette
Please keep phone calls quiet, use headphones and avoid loud conversations or speakerphone and FaceTime calls so everyone can relax.
Children
Children must be supervised by an adult at all times. Running or playing in the salon is strictly prohibited.
Health & Hygiene
Please tell your technician before service about any medical condition, cut, open wound or infection.
Photo & Video
We may photograph or record our nail work for social media; tell your technician if you prefer not to be included. Guests may record their own services and salon space, but may not capture other clients without explicit consent.
Complaints & Feedback
Please inform the manager on duty immediately so concerns can be addressed. For private assistance, call (662) 349-4890 and ask for the manager.